privacy policy

1. Introduction

At Matajar Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services across all our platforms and subsidiaries.

Investment and Trading Services are provided under the license of Mirage by MAG Investments LLC, a regulated entity in the United Arab Emirates.

This policy applies to all Matajar Group services including:

  • Mirage - Investment and trading services
  • Moms & Wives - Social commerce platform
  • Dexpress - E-commerce and delivery platform
  • Dcars - Vehicle rental and automotive services
  • Golden Membership Card - Loyalty program
  • Matajar Real Estate - Property investment services

2. Information We Collect

Account Information:

  • Full name and contact details
  • Email address and phone number
  • Government-issued ID information
  • Profile photographs

Financial Information:

  • Payment card details
  • Bank account information
  • Investment portfolio details (processed under Mirage by MAG Investments LLC license)
  • Credit history and financial status
  • Transaction history

Business Information (for business services):

  • Company name and registration details
  • Business license information
  • Tax identification numbers
  • Business contact information

Service-Specific Information:

  • Dexpress: Delivery addresses, product preferences, dietary restrictions
  • Dcars: Driving license details, insurance information, vehicle usage patterns
  • BizFuel: Business operations data, sales metrics, inventory information
  • Mirage: Investment goals, risk tolerance, trading history (handled under Mirage by MAG Investments LLC license)
  • Moms & Wives: Skills, services offered, portfolio items
  • Real Estate: Property preferences, investment capacity, location interests

2.2 Information Collected Automatically

Device and Usage Information:

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • App usage patterns and preferences
  • Click-through rates and navigation paths

Location Information:

  • GPS coordinates (with permission)
  • Delivery addresses
  • Service locations
  • Regional preferences

Cookies and Tracking Technologies:

  • Session cookies for functionality
  • Analytics cookies for service improvement
  • Marketing cookies for personalization
  • Third-party tracking pixels

2.3 Information from Third Parties

Business Partners:

  • Verification services (ID verification, credit checks)
  • Payment processors
  • Logistics partners
  • Marketing partners

Social Media Platforms:

  • Profile information (if you connect social accounts)
  • Friend lists and social connections
  • Shared content and interactions

Public Sources:

  • Business registrations and licenses
  • Professional profiles
  • Property records (for real estate services)

3. How We Use Your Information

3.1 Service Provision

Core Services:

  • Account creation and management
  • Order processing and fulfillment
  • Customer support and communication
  • Service personalization and recommendations

Platform-Specific Uses:

  • Dexpress: Product recommendations, delivery optimization, inventory management
  • Dcars: Vehicle matching, booking management, maintenance scheduling
  • BizFuel: Sales analytics, performance tracking, business insights
  • Mirage: Investment matching, portfolio management, market analysis (under Mirage by MAG Investments LLC regulatory framework)
  • Moms & Wives: Skill matching, opportunity notifications, community building
  • Golden Membership: Benefit administration, exclusive offers, loyalty tracking

3.2 Business Operations

Analytics and Improvement:

  • Service usage analysis
  • Performance optimization
  • Feature development and testing
  • Quality assurance and monitoring

Marketing and Communications:

  • Promotional offers and newsletters
  • Service updates and announcements
  • Personalized marketing campaigns
  • Cross-platform service promotion

Legal and Compliance:

  • Regulatory compliance (UAE laws and regulations)
  • Fraud prevention and security
  • Legal document preparation
  • Dispute resolution support

3.3 Safety and Security

Fraud Prevention:

  • Transaction monitoring
  • Identity verification
  • Suspicious activity detection
  • Risk assessment and management

Platform Security:

  • Access control and authentication
  • System monitoring and threat detection
  • Data backup and recovery
  • Security incident response

4. Information Sharing and Disclosure

4.1 Service Providers and Partners

We may share your information with:

Essential Service Providers:

  • Payment processors (for transaction processing)
  • Delivery partners (for order fulfillment)
  • Cloud service providers (for data storage)
  • Customer service platforms (for support)

Business Partners:

  • Vehicle rental companies (for Dcars services)
  • Financial institutions and Mirage by MAG Investments LLC (for Mirage trading services)
  • Real estate agencies (for property services)
  • Marketing partners (for promotional activities)

Verification Services:

  • Identity verification providers
  • Credit reporting agencies
  • Background check services
  • Professional licensing authorities

4.2 Legal Requirements

We may disclose your information when required by:

  • Social media integration
  • Third-party app connections
  • Marketing partnerships
  • Research and surveys

5. Data Security Measures

5.1 Technical Safeguards

Access Controls:

  • Multi-factor authentication
  • Role-based access permissions
  • Regular access reviews and updates
  • Secure password policies

Infrastructure Security:

  • Firewall protection and intrusion detection
  • Regular security assessments and penetration testing
  • Secure development practices
  • Incident response procedures

5.2 Operational Safeguards

Personnel Security:

  • Background checks for employees
  • Privacy and security training
  • Confidentiality agreements
  • Limited access on need-to-know basis

Data Handling:

  • Regular data audits and cleanup
  • Secure data disposal procedures
  • Data retention policy compliance
  • Privacy impact assessments

6. Your Privacy Rights and Choices

6.1 Access and Control

Account Management:

  • View and update personal information
  • Download your data
  • Delete specific information
  • Manage communication preferences

Privacy Settings:

  • Control information sharing
  • Manage cookie preferences
  • Opt-out of marketing communications
  • Adjust location sharing settings

6.2 Communication Preferences

Marketing Communications:

  • Unsubscribe from email newsletters
  • Opt-out of SMS marketing
  • Control push notification settings
  • Manage in-app promotional messages

Service Communications:

  • Essential service notifications (cannot be disabled)
  • Account security alerts
  • Transaction confirmations
  • Legal and policy updates

6.3 Data Portability and Deletion

Data Export:

  • Request a copy of your personal data
  • Export data in machine-readable formats
  • Transfer data to other services
  • Obtain transaction history

Data Export:

  • Request complete account deletion
  • Selective data removal
  • Right to be forgotten (where applicable)
  • Data retention for legal requirements

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies:

  • Session management
  • Security features
  • Authentication
  • Basic functionality

Essential Cookies:

  • Usage statistics
  • Performance monitoring
  • Error tracking
  • Service optimization

Opt-Out Options:

  • Marketing cookie preferences
  • Analytics tracking opt-out
  • Third-party advertising controls
  • Do Not Track signals

8. International Data Transfers

8.1 Data Processing Locations

Your information may be processed in:

  • United Arab Emirates (primary)
  • Other countries where our service providers operate
  • Cloud storage facilities globally
  • Partner locations for service delivery

8.2 Transfer Safeguards

When transferring data internationally, we ensure:

  • Adequate data protection laws
  • Contractual data protection clauses
  • Certification programs compliance
  • Regular privacy assessments

9. Contact Information

9.1 Privacy Inquiries

For privacy-related questions or requests:

Data Protection Officer:

  • Email: info@matajargroup.com
  • Phone: +971 433 71027
  • Address: Dubai, UAE

Customer Service:

  • Email: info@matajargroup.com
  • Phone: +971 433 71027

9.2 Complaint Procedures

Internal Complaints:

  • Contact our Data Protection Officer
  • Provide detailed information about your concern
  • We will respond within 30 days
  • Escalation procedures available if needed

External Complaints:

10. Consent and Agreement

  • UAE Data Protection Authority
  • Relevant regulatory bodies in your jurisdiction
  • Industry associations and ombudsmen
  • Legal counsel for serious violations

10.1 Consent Management

By using our services, you consent to:

  • Collection and use of information as described
  • Processing for the purposes outlined
  • Sharing with service providers and partners
  • International transfers where necessary

10.2 Withdrawal of Consent

You may withdraw consent by:

  • Adjusting privacy settings
  • Contacting customer service
  • Deleting your account
  • Opting out of specific services

Effective Date: This Privacy Policy is effective as of the date last updated and applies to all information collected by Matajar Group.

Investment and Trading Services licensed under Mirage by MAG Investments LLC

© 2025 Matajar Group. All rights reserved.

For the most current version of this Privacy Policy, please visit: https://www.matajargroup.com/privacy